Now, before you get all crazy and think that I'm being racist because I've just declared that I hate Rogers, I don't mean people named Roger. I mean Rogers Communications. In case you live somewhere that doesn't have Rogers screwing up your life, it's one of the big cable/phone/internet providers in Canada. They own half of our country. Okay, maybe not half. But they own a lot.
Now, I have had a love/hate relationship with them for quite some time. But, there's only two companies I can get my phone and internet from - the other being Bell Canada, and I hate them even more. I can rant about them another time. Today, it's all about R.C.
So, we got new neighbours and the Rogers technician came to hook them up with all their stuff on Saturday. I know, who cares, right? Well, the incompetent idiot who came to hook the stuff up left all these plastic and metal bits on our lawn in the backyard, trampled our veggie garden and then knocked out the sattelite wires to the television in the living room. (It's because of my loathing for all things Bell and mostly Rogers that we have a sattelite with another company, that unfortunately does not provide the other two services.)
After spending an hour with our sattelite provider, we put two and two together that the reject from Rogers was responsible for our lack of tv. For whatever reason, my husband hates calling companies and telling them that they suck, so he leaves it to me. I think it's because he'd rather me be on the phone for hours. Fairplay. If I thought of it first, I'd do it to him.
After hours (literally, like 2 hours) on the phone, being transferred to five different departments, I was informed that a complaint would be lodged and someone would look at it. Really? That's the best you can do, Rogers?
Apparently, it is. We've been without sattelite for 3 days now (not such a big deal, we only watch a few shows in the evening, but still!) and we're not sure if the technician from our company is going to show up or not tomorrow. We had to clean up the mess in the backyard. Not incompetent douchebag. And we got nothing.
This evening a representative from Rogers called to follow up with my complaint. I asked them if they were going to give me anything for my time that I wasted on the phone with them, the inconvenience of having to wait around for some other guy to fix my sattelite, and cleaning up after the loser that left stuff all over the lawn. Nope. They just wanted to let me know that they got the complaint.
Seriously? What. The. Fuck. I had totally been over this whole episode, but Rogers managed to make me angry all over again. And they wasted another 20 minutes of my time. If I had Rogers cable, then they could make an adjustment on my television bill, but because I only have their other two services, then I'm ineligible to receive any sort of compensation.
I totally hung up on the woman. I just couldn't talk to her anymore. I didn't want to hear her apologies, or her empathisizing. Because, really? She doesn't care. And all I want to know, is what happened to customer service? Is this really an acceptable way to treat customers? Is Jerry the messy douche really going to be reprimanded for his bad behaviour? I doubt it. And the thing of it is, is that I just have to suck it up.
Oh. And blog about it.
At the end of the day, these big corporations are all about the bottom line, and when there are only 2 major players, they really don't care about the individual. Because they know that no matter how bad they treat you, your options are limited.
If I wasn't so addicted to "Community", "Coronation Street", "How I Met Your Mother" and "Chuck" I'd totally go off the grid. Totally.
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